Better Software West 2018 Concurrent Session : A Case Study in Building a Culture of Continuous Improvement


Wednesday, June 6, 2018 - 1:30pm to 2:30pm

A Case Study in Building a Culture of Continuous Improvement

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Continuous improvement is the goal of agile teams. But what does it look like when we create a continuous improvement strategy beyond our agile teams and bring it to the company level? Working at Spotify, Kevin Goldsmith saw the benefits of its fantastic continuous improvement culture. When he joined Avvo as its new CTO, his primary goal was to help Avvo create that culture for itself. In this session, Kevin will show what Avvo has done to build a foundation for a continuous improvement culture. He’ll explore the frameworks used to create highly engaged teams and share the organizational and process models that support and empower individuals and groups to own and drive improvements to make themselves more efficient and the company a better place to work. You'll leave with a template to help you build a continuous improvement culture in your company.


Kevin Goldsmith is the chief technical officer at Avvo, where he oversees the development and IT teams. Prior to joining Avvo, Kevin was the VP of Engineering at Spotify, the popular digital music service, where he led a team of 175 engineers, testers, and agile coaches for the company’s mobile, desktop, and web platforms. He also served as a director of engineering for Adobe Systems for nearly a decade, where he built the company's first products using lean methodologies. Kevin has been building products, teams, and organizations using agile and lean methodologies since 2000. He earned degrees in applied mathematics and computer science from Carnegie Mellon University.